Refund policy

We have a 14-day return policy, meaning you have 14 days from the receipt of your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with labels, and in the original packaging. You also need the receipt or proof of purchase.

To initiate a return, contact us at info@fashiere.com. If your return is accepted, we will provide you with a return shipping adres and instructions on how and where to send the package. Please note that items returned without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us at info@fashiere.com. Check your order immediately upon receipt for damages or issues. If the item is defective, damaged, or if you received the wrong item, contact us right away so we can assess and correct the problem.

Certain items cannot be returned, such as custom-made products, hazardous materials, flammable liquids, or gases. If you have concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns for sale items or gift cards. The fastest way to get what you want is by returning the item. Once the return is accepted, you can make a separate purchase for the new item.

For customers in the European Union, you have a 14-day cooling-off period. You can cancel or return your order within 14 days for any reason. Your item must be in the same condition as when you received it, with labels, and in the original packaging. You also need the receipt or proof of purchase.

Refunds will be processed once we receive and inspect your return. You will be notified if the refund is approved, and it will be automatically processed to your original payment method within 10 working days. Keep in mind that it may take some time for your bank or credit card company to process the refund. If more than 15 working days have passed since your return was approved, please contact us at info@fashiere.com.