Shipping policy

Please note: The fact that items are in your shopping cart does not mean they are reserved.

Please note: Once you have placed your order, it is no longer possible to make changes. We process your order immediately to ensure you receive it as soon as possible.

WHAT ARE THE SHIPPING COSTS?

In most cases, Fashiére covers the shipping costs, meaning you do not pay any shipping fees.*

*However, you are responsible for covering the shipping costs for returning items.

CAN I TRACK MY DELIVERY?

Yes, all our items are shipped with Track & Trace. You can track the status of your order through the order status page. The link for this will be sent to you via email once your order is dispatched.

It may take some time for the Track & Trace status to become available.

WHAT ARE THE DELIVERY TIMES?

Fashiére aims for swift delivery of products. If you place an order on weekdays we strive to process it the same day. Many of our items are shipped directly from our suppliers, resulting in an average delivery time of 6 - 12 business days.

NOT AT HOME DURING DELIVERY

If your package cannot be delivered, it will wait for you at a PostNL location (Bpost for Belgian orders) for several days. You will also receive a notification from the driver, indicating the pick-up location. If unclaimed, PostNL will return the package to our warehouse.

WRONG ADDRESS

It is the customer's responsibility to ensure the provided shipping address is correct. While we aim for swift processing and shipping, there is a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

LOST OR STOLEN PACKAGE

We are not liable for lost or stolen packages. If your Track & Trace indicates that your package has been delivered to your address but you have not received it, please report this within 14 days of the indicated delivery date. PostNL will then initiate an investigation, and we will keep you informed until its conclusion.

QUESTIONS ABOUT YOUR ORDER

Do you have questions about your order? Check our frequently asked questions page. If your question is not answered there, feel free to contact us. We are available 24/7 via info@fashiere.com.